← Back to Home

Privacy Policy

Last updated: April 28, 2026

1. Information We Collect

We collect information you provide directly:

  • Account information: Name, email address, phone number
  • Profile information: Display name, avatar, bio
  • Event information: Event details you create or participate in
  • Payment information: Processed securely through Stripe and PayPal (we do not store card details)
  • Communications: Messages and feedback you send us

2. How We Use Your Information

We use your information to:

  • Provide and improve the Service
  • Process payments and payouts
  • Send event invitations and notifications
  • Send reminders about upcoming events
  • Communicate important updates about the Service
  • Respond to your questions and support requests
  • Detect and prevent fraud

3. Information Sharing

We share your information only in these circumstances:

  • With event organizers: When you join an event, organizers see your name and contact info
  • With other participants: Your name may be visible to other confirmed participants
  • With service providers: Stripe, PayPal, Twilio (SMS), and Resend (email) to operate the Service
  • For legal reasons: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Payment Security

All payments are processed through Stripe and PayPal. Your payment card details are never stored on our servers. These payment processors are PCI-DSS compliant and use industry-standard encryption to protect your financial information.

5. Data Retention

We retain your account information for as long as your account is active. Event and payment records are retained for legal and financial reporting purposes. You can request deletion of your account at any time.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Export your data

7. Cookies and Tracking

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies.

8. Communications

By using the Service, you agree to receive:

  • Transactional emails: Event invitations, payment confirmations, reminders
  • SMS notifications: Time-sensitive alerts (for paid events only)

You can manage your notification preferences in your account settings.

9. Security

We implement appropriate security measures to protect your information, including encryption in transit (HTTPS), secure authentication, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the Service.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at help@pickupsync.com